Shipping & Delivery

Shipping & Delivery

We currently send exclusively to addresses in Switzerland.

If you order from SnusArena, you will receive your parcel quickly and easily. Through close cooperation with the Swiss Post AG and the special service developed especially for SnusArena, you get your goods delivered directly. No more pick-up slips, no way to the post office, customs clearance is already done - so you can simply open your parcel and enjoy the products.

How does the whole thing work?

We ship directly from Sweden to Switzerland. All products have to be cleared by customs - but don't worry: We take care of the customs clearance - the handling and all costs incurred, i.e. taxes, duties and fees - for you. It couldn't be easier and more convenient.

These costs are already included in the product prices, so you already know exactly what will cost you when you buy the product.

Your postman brings your order directly to your home and delivers it to you, puts it in your mailbox or deposits your parcel in the milk box.

The snus subscription

Exclusively on SnusArena.com we offer you a practical Snus subscription. With the subscription you ensure your regular snus supply and your favorite product automatically arrives at your home at the desired time.

We offer you a monthly subscription to your favorite product. You can find more information about how the Snus subscription works and which products are available in the subscription on our FAQ page and under Snus subscription.

Delivery time

All orders received by us from Monday to Friday until approx. 14:30 are shipped the same day. At the same time you will receive a shipping confirmation with the tracking number of the Swiss Post AG. Already on the next day, after your parcel has passed the Swiss customs, you can track your shipment at the Swiss Post (www.post.ch) or via your customer account.

The delivery time is two to three working days. If your parcel is lighter than 2000g, your postman will also deliver your parcel on Saturday.

The specified delivery time of two to three working days is not a guarantee, but a guideline. Sometimes the delivery time is also longer - in this case we neither take responsibility for the longer delivery time nor are any delays a reason for a refund. The same applies to delays caused by force majeure or other circumstances beyond our control.

Shipping costs

...there are none! We ship free of charge to Switzerland. In addition, all expenses are already included in the product price, we even take care of customs clearance for you.

Different delivery address

...no problem! You can enter a different delivery address when ordering or add it as a comment to the order. Please note that special requests can delay the shipping.

As long as your package has not yet been packed, we can still make address changes. After that no changes are possible.

If something went wrong... (Reclamation)

If your package or merchandise is damaged, or if we have sent the wrong product or quantity, please contact our customer service department at info@snusarena.com as soon as possible.

Returns

Snus is (like food) a perishable commodity. Therefore returns are not possible.


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